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Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiencesjourneys and relationships. For over 25 years, we have put the customer at the centre of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact centre interactions per year in the cloud and on premises.

Contact Centre Modernisation

For enterprise call centres, modernising business processes and platforms to support an omnichannel customer experience is a key differentiator to drive better business results.

For organisations seeking to seamlessly and cost-effectively modernise their enterprise call centres, there are five primary areas to consider:

1. End-of-Lifecycle ACD Replacement

Toward the end of an Automatic Call Distributor (ACD) system’s lifecycle, the costs and risks of maintaining the equipment begin to rise steadily.

2. Customer Experience Innovation

Provides a lasting foundation for achieving optimal customer experiences at the lowest cost of operations.

3. TDM to SIP Infrastructure Refresh

TDM are primarily hardware-based, costly to operate, and difficult to implement, TDM systems face an uncertain future.

4. Operational Efficiency Gains

Highly scalable and flexible contact centre virtualisation. With Genesys, creating a powerful, virtualised customer engagement environment to route any customer interaction across your departments, teams, and locations, is easy

5. Multi-channel Interaction Management

Genesys supports multiple digital channels, including web (email, forms, chat, WebRTC, social media) and mobile (SMS/MMS messaging, self-service, apps) to deliver the consistent experiences regardless of the channels.

Key Advantages - Benefits

  • Ability to turn customer segmentation into a decisive, personalized action report

  • Increase ability to cross-sell and up-sell products and services

  • Gain more control over customer interactions, ensuring an improved customer experience

  • Have better ability to control costs based on customer value

  • Increased sales conversation rates

  • Reduce chances that customers will jump to the competition

  • Provide your valued customers with the greatest customer service they have ever received

Contact Us

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Hong Kong

China

Unit 1001, Block B,

10th Floor,

Sea View Estate,

4-6 Watson Road,

North Point, HK

Room 1311, 13th Floor, Block B, Lucky Tower, 
No.3 Dongsanhuan Beilu, Chaoyang District,
Beijing 100027, China

Tele:  (852) 3183 1333
Fax : (852) 3183 1311

Tele: (86) 13143813600

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