services

Tech2Value offers a wide range of services throughout Asia Pacific region which includes:

"Customer-oriented" & “Meet-Your-Need” Deployment Team
- Pre-installation Detail Planning & Design
- Post-installation On-site Standby for immediate help
- Sufficient End-user & Admin Trainings
Maintain High Spare Parts Stock Level
2-hour Response Time for Major Fault
Assigned Account Manager & Account Engineer with Backup for every account
Comprehensive Preventive Maintenance
Periodical Product Information Update
Periodical Management Visit
Fast Response Escalation

Tech2Value takes CUSTOMER SATISFACTION incredibly seriously and are committed to providing excellent service. We offer a full range of system installation, support and maintenance services backed by our fully-staffed helpdesk and the expertise of highly trained engineers.

System Installation

Implement and configure the system to meet your expectations
Document the site configuration and information
Take you through the install test procedure to ensure the system is fully functional
Give brief administrative training to IT personnel who maintain the system
Work closely with the project manager to ensure all parties are aware of the implementation status
Ensure adherence to your health & safety and security policies

Support & Maintenance

On Site Repair Service
Workshop Repair Service
Remote Diagnostics and Modification
24-hour Emergency Service
Equipment On-Loan Service
User Operation Training
Spare Parts Support
Technical Consultancy
Customer Service Hotline
Preventive Maintenance

Our experienced sales and engineering teams provide a seamless operation of your total solution and infrastructure; we offer total assistance with on-site analysis in helping your company to choose the best solutions for the system integration. You can select functionality beyond the scope of the original system.

Even if you are not a Tech2Value customer, you can get unbiased information and advice, please feel free to contact us.