SERVICES
Tech2Value offers a wide range of services throughout Asia Pacific region which includes:
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"Customer-oriented" & “Meet-Your-Need” Deployment Team
- Pre-installation Detail Planning & Design
- Post-installation On-site Standby for immediate help
- Sufficient End-user & Admin Trainings -
Maintain High Spare Parts Stock Level
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2-hour Response Time for Major Fault
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Assigned Account Manager & Account Engineer with Backup for every account
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Comprehensive Preventive Maintenance
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Periodical Product Information Update
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Periodical Management Visit
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Fast Response Escalation
Tech2Value takes CUSTOMER SATISFACTION incredibly seriously and are committed to providing excellent service. We offer a full range of system installation, support and maintenance services backed by our fully-staffed helpdesk and the expertise of highly trained engineers.
System Installation
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Implement and configure the system to meet your expectations
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Document the site configuration and information
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Take you through the install test procedure to ensure the system is fully functional
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Give brief administrative training to IT personnel who maintain the system
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Work closely with the project manager to ensure all parties are aware of the implementation status
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Ensure adherence to your health & safety and security policies
Support & Maintenance
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On Site Repair Service
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Workshop Repair Service
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Remote Diagnostics and Modification
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24-hour Emergency Service
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Equipment On-Loan Service
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User Operation Training
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Spare Parts Support
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Technical Consultancy
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Customer Service Hotline
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Preventive Maintenance
Our experienced sales and engineering teams provide a seamless operation of your total solution and infrastructure; we offer total assistance with on-site analysis in helping your company to choose the best solutions for the system integration. You can select functionality beyond the scope of the original system.
Even if you are not a Tech2Value customer, you can get unbiased information and advice, please feel free to contact us.