Red Box Recorders has been operating in the voice and data recording business for over 25 years. As one of the fastest growing businesses in its industry, the company has built a strong reputation for its expertise in compliance recording, quality of its software and the experience and dedication of its people.
Red Box’s Quantify Recording Suite plays a vital role in enabling organisations across financial, contact centre, government and public safety sectors to record, search and replay telephone calls and other conversations for fact verification, investigation of business activities and quality monitoring.
Compliance recording in financial sectors
Financial institutes such as investment banks, hedge funds and private equity companies are more strictly policed than ever before and penalties for non-compliance are huge. Regulations vary around the world and organisations need to comply with demands from regulators such as the CFTC and SEC in the USA, ESMA in the European Union and the FCA in the UK.
Red Box Quantify enables you to record communications and store records that relate to daily trading and business activity. You can keep data securely to comply with retention cycles, and retrieve what you need to reconstruct events to the satisfaction of auditors.
To guarantee that stored records are protected against alteration and tampering, Quantify integrates easily with networked storage devices to deliver Write Once, Read Many (WORM) compliance, promulgated by the latest regulations.
Compliance recording in contact sectors
Contact centres which record calls and also process card transactions must prove they’re protecting sensitive data to meet PCI DSS security standards.
With Red Box Quantify PCI Supression you can automatically or manually blank out sensitive authentication data from audio and screen recordings. Regulators and customers are assured that your security is up to scratch.
Compliance recording in government
Government departments and other public sector organisations that record calls and take payments over the phone need to comply with PCI DSS standards.
Red Box Quantify ensures you stay within the guidelines and can focus attention on providing services at great value. Workforce optimisation features also make Quantify a great choice for any governmental organisation with internal call handling standards to drive high service quality.
Compliance recording in public safety
Organisations within the public safety sector often need to adhere to call handling standards. That’s as well as supporting day-to-day operations and providing evidence for legal disclosure and investigations.
Red Box Quantify gives you advanced yet easy-to-use tools to capture, retain and retrieve emergency calls as well as communications from public safety workers in the field.
Contact Us
Hong Kong
China
Unit 1001, Block B,
10th Floor,
Sea View Estate,
4-6 Watson Road,
North Point, HK
Room 1311, 13th Floor, Block B, Lucky Tower,
No.3 Dongsanhuan Beilu, Chaoyang District,
Beijing 100027, China
Email: enquiry@tech2value.com
Tele: (86) 13143813600
Tele: (852) 3183 1333
Fax : (852) 3183 1311