Recording products can no longer focus only on recording landline calls but have to record almost any communication channel within one single system. By adding additional information from CRM systems, transactions can be reconstructed in their entirety even if several different communication channels were involved.

ASC offers omni-channel recording within a single system. Landline, mobile phone, video, PC screen or chat – everything can be recorded simultaneously. Replaying all those different channels in a coherent manner enables you to reconstruct the complete audit trail of a single transaction and clearly indicates what has been said or written at any point in time over any communication channel.